Service breakthroughs : (Record no. 14664)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00830cam a2200217 a 4500 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0029146755 : |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| MAIN ENTRY--AUTHOR NAME | |
| Personal name | Heskett, James L. |
| TITLE STATEMENT | |
| Title | Service breakthroughs : |
| Remainder of title | changing the rules of the game / |
| Statement of responsibility, etc | James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. |
| Copyright Date | |
| Place of publication | New York |
| Name of publisher | The Free press |
| Year of publication or production | 1990 |
| PHYSICAL DESCRIPTION | |
| Number of Pages | xii, 306 p. : |
| Other physical details | ill. ; |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Sales management. |
| ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, W. Earl. |
| ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hart, Christopher W. L. |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.loc.gov/catdir/bios/simon051/90034202.html |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.loc.gov/catdir/samples/simon031/90034202.html |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.loc.gov/catdir/description/simon033/90034202.html |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.loc.gov/catdir/enhancements/fy0631/90034202-t.html |
| ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Permanent Location | Current Location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| Lagos Study Centre | Lagos Study Centre | 11/22/2024 | HF5415 .H47 1990 | 0006133 | Books |