Professional front office management / (Record no. 16196)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01202cam a22001814a 4500 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0131700693 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780131700697 |
| TITLE STATEMENT | |
| Title | Professional front office management / |
| Statement of responsibility, etc | Robert H. Woods ... [et al.] |
| Copyright Date | |
| Name of publisher | Pearson Prentice Hall |
| Year of publication or production | 2007 |
| PHYSICAL DESCRIPTION | |
| Number of Pages | xxvii, 676 p. : |
| Other physical details | ill. ; |
| GENERAL NOTE | |
| General note | Includes index |
| SUMMARY, ETC. | |
| Summary, etc | Witten with the context that the Front Office Department's primary function is to 'connect' the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators. |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Hotel management |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Motel management |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Hotels |
| ADDED ENTRY--PERSONAL NAME | |
| Personal name | Woods, Robert H |
| ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Permanent Location | Current Location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| Lagos Study Centre | Lagos Study Centre | 08/18/2025 | TX911.3 .M27 P76 2007 | 0004677 | Books |