Customer service : (Record no. 5100)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00887cam a2200205 a 4500 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780073397115 (pbk. : alk. paper) |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0073397113 (pbk. : alk. paper) |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780071315920 (pbk.) |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0071315926 (pbk.) |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| MAIN ENTRY--AUTHOR NAME | |
| Personal name | Lucas, Robert W. |
| TITLE STATEMENT | |
| Title | Customer service : |
| EDITION STATEMENT | |
| Edition statement | 5th ed. |
| PHYSICAL DESCRIPTION | |
| Number of Pages | xix, 394 pages : |
| Other physical details | illustrations ; |
| SERIES STATEMENT | |
| Series statement | Connect, learn, succeed |
| FORMATTED CONTENTS NOTE | |
| Formatted contents note | The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty. |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Permanent Location | Current Location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| Faculty of Management Science Library | Faculty of Management Science Library | 05/30/2023 | HF5415.5 .L83 2012 | 00228911 | Books |
| Faculty of Management Science Library | Faculty of Management Science Library | 05/30/2023 | HF5415.5 .L83 2012 | 0025724 | Books |
| Spec. Study Centre Immigration, Gwagwalada, Abuja | Spec. Study Centre Immigration, Gwagwalada, Abuja | 10/05/2023 | HF415.5.L83 | 01858006 | Books |
| Spec. Study Centre Immigration, Gwagwalada, Abuja | Spec. Study Centre Immigration, Gwagwalada, Abuja | 10/05/2023 | HF5415.5.L83 | 0185804 | Books |