National Open University Library

Delivering excellence in health and social care : (Record no. 8301)

MARC details
000 -LEADER
fixed length control field 01614cam a22002534a 4500
INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780335208890
INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0335208894
INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780335208883
INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0335208886
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 362.1/068/5
MAIN ENTRY--AUTHOR NAME
Personal name Moullin, Max,
TITLE STATEMENT
Title Delivering excellence in health and social care :
PHYSICAL DESCRIPTION
Number of Pages xii, 237 pages :
Other physical details illustrations ;
SUMMARY, ETC.
Summary, etc "Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector." "The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focused on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and on the vital area of process improvement. There is also a major section on performance measurement."--Jacket
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Medical care
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Social service
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Medical policy
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Quality Assurance, Health Care
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Quality Indicators, Health Care
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Health Facility Administration
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Social Welfare
ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Permanent Location Current Location Date acquired Full call number Accession Number Koha item type
Faculty of Health Sciences Faculty of Health Sciences 08/15/2023 RA394 .M68 2009 00838 Books

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