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Management of a sales force

By: Spiro, Rosann LContributor(s): Stanton, William J | Rich, Gregory AMaterial type: TextTextSeries: Publisher: Boston : McGraw-Hill/Irwin, [2003]Copyright date: ©2003Edition: Eleventh editionDescription: xxiii, 564 pages : illustrationsISBN: 0072398876; 9780072398878; 0071198989; 9780071198981Subject(s): Sales management | Administración de ventasDDC classification: 658.8/1
Contents:
Introduction to sales force management -- The field of sales force management -- Strategic sales force management -- Personal selling process -- Organizing, staffing, and training a sales force -- Sales force organization -- Profiling and recruiting salespeople -- Selecting and hiring applicants -- Developing, delivering, and reinforcing a sales training program -- Directing sales force operations -- Motivating a sales force -- Sales force compensation -- Sales force expenses and transportation -- Leadership of a sales force -- Sales planning -- Estimating market potential and forecasting sales -- Sales territories -- Evaluating sales performance -- Analysis of sales volume -- Marketing cost and profitability analysis -- Evaluating a salesperson's performance -- Ethical and legal responsibilities of sales managers
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Minna Study Centre
HF5438.4 .S78 2003 (Browse shelf(Opens below)) Available 0192963
Books Books Spec. Study Centre Immigration, Gwagwalada, Abuja
HF5438.4 .S78 2003 (Browse shelf(Opens below)) Available 0185789

Revised edition of: Management of a sales force / William J. Stanton, Rosann Spiro. 10th ed. c1999

Introduction to sales force management -- The field of sales force management -- Strategic sales force management -- Personal selling process -- Organizing, staffing, and training a sales force -- Sales force organization -- Profiling and recruiting salespeople -- Selecting and hiring applicants -- Developing, delivering, and reinforcing a sales training program -- Directing sales force operations -- Motivating a sales force -- Sales force compensation -- Sales force expenses and transportation -- Leadership of a sales force -- Sales planning -- Estimating market potential and forecasting sales -- Sales territories -- Evaluating sales performance -- Analysis of sales volume -- Marketing cost and profitability analysis -- Evaluating a salesperson's performance -- Ethical and legal responsibilities of sales managers

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