Introduction -- A new model for results -- Performance consulting -- Closing the performance gap -- Getting real value from analysis -- Connecting objectives to measurement -- The blueprint meeting -- Validate your strategies with a prototype -- Designing for the classroom?virtual and live -- Designing for e-learning -- Designing for performance support and m-learning -- Validating success with a field test -- Implementation: the final guarantee of results -- Making results sustainable -- Summary and closing remarks -- Glossary -- References and resources -- Index