Introduction : where do you start? -- Learn from all i observe -- Leadership : the ability to go from point A to point B -- Point B : where you want to go -- Point A : where you are? : never in our history was we willing to blame someone else for our troubles -- Between point A and B : challenges and opportunities, "we all want to get to town and stir up a rooster tail of dust behind us but we have to slow down for the turns, detours, potholes and bumps in the road" -- Preparation : what do you call someone who speaks three languages? : trilingual -- Closing message -- Appendices.