Managers and managing -- The evolution of management theory -- The organizational environment -- The global environment -- Ethics, social responsibility, and diversity -- The manager as a decision maker -- The manager as a planner and strategist -- Managing organizational structure -- Organizational control and culture -- Human resource management -- The manager as a person -- Motivation -- Leadership -- Groups and teams -- Communication -- Organizational conflict, politics, and change -- Managing information systems and technologies -- Operations management -- The management of innovation, product development, and entrepreneurship.