Preface -- Foundations of management -- Managing and performing -- The external and internal environments -- Managerial decision making -- Planning: delivering strategic value -- Planning and strategic management -- Ethics, corporate responsibility, and sustainability -- International management -- Entrepreneurship -- Organizing: building a dynamic organization -- Organization structure -- Organizational agility -- Human resources management -- Managing the diverse workforce -- Leading: mobilizing people -- Leadership -- Motivating for performance -- Teamwork -- Communicating -- Controlling: learning and changing -- Managerial control -- Managing technology and innovation -- Creating and leading change -- Supporting case: technology helps dollar general pinch pennies -- Notes -- Photo credits -- Glossary/subject index -- Name index