The exceptional manager -- Management theory: essential background for the successful manager -- The manager's changing work environment and ethical responsibilities: doing the right thing -- Global management: managing across borders -- Planning: the foundation of successful management -- Strategic management: how exceptional managers realize a grand design -- Individual and group decision making: how managers make things happen -- Organizational culture, structure, and design: building blocks of the organization -- Human resource management: getting the right people for managerial success -- Organizational change and innovation: lifelong challenges for the exceptional manager -- Managing individual differences and behavior: supervising people as people -- Motivating employees: Achieving superior performance in the workplace -- Groups and teams: Increasing cooperation, reducing conflict -- Power, influence, and leadership: from becoming a manager to becoming a leader -- Interpersonal and organizational communication: Mastering the exchange of information -- Control systems and quality management: techniques for enhancing organizational effectiveness -- The project planner's toolkit: Flowcharts, Gantt charts and break-even analysis