Customer service :
Material type:
TextSeries: Publication details: New York : McGraw-Hill, ©2012. Edition: 5th edDescription: xix, 394 pages : illustrationsISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper); 9780071315920 (pbk.); 0071315926 (pbk.)Subject(s): Customer servicesDDC classification: HG8011 .L82 2012
Contents:
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
| Item type | Current library | Call number | Status | Date due | Barcode |
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Books
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Kaduna Study Centre | HG8011 .L82 2012 (Browse shelf(Opens below)) | Available | 0173845 |
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
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