Emotional intelligence and organizational effectiveness / Cary Cherniss -- Emotional intelligence : issues in paradigm building / Daniel Goleman -- An EI-based theory of performance / Daniel Goleman -- The economic value of emotional intelligence competencies and EIC-based HR programs / Lyle M. Spencer -- Measurement of individual emotional competence / Marilyn K. Gowing -- Group emotional intelligence and its influence on group effectiveness / Vanessa Urch Druskat, Steven B. Wolff -- Using human resource functions to enhance emotional intelligence / Ruth L. Jacobs -- The challenge of hiring senior executives / Claudio Fernández-Aráoz -- Training for emotional intelligence : a model / Cary Cherniss, Daniel Goleman -- How and why individuals are able to develop emotional intelligence / Richard E. Boyatzis -- Developing emotional competence through relationships at work / Kathy E. Kram, Cary Cherniss -- Implementing emotional intelligence programs in organizations / Cary Cherniss, Robert D. Caplan