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Emotional Intelligence for Managing Results in a Diverse World : the hard Truth about soft skills in the workplace

By: Gardenswartz, LeeContributor(s): Cherbosque, Jorge | Rowe, AnitaMaterial type: TextTextUSA Davies-Black Publishing 2008Edition: 1st edDescription: xvi, 184 p. : ill. ; hbkISBN: 9780891062554 (hbk.); 0891062556 (hbk.)Subject(s): Diversity in the workplace | Emotional intelligenceDDC classification: 658.4/094 Online resources: Click here to access online
Contents:
You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace.
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You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace.

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