Globalized diplomacy -- Regionalized diplomacy -- The diplomacy of small states -- Public diplomacy and the country brand -- Diaspora diplomacy -- Foreign ministries : change and reform -- The reinvented embassy -- The decision process, crisis and risk management -- Improving performance, delivering value -- Information and communications technology in diplomacy -- The new consular diplomacy -- Protocol in international affairs -- Professional attributes -- The spoken art and advocacy -- Writing skills -- Drafting resolutions -- Records of discussion -- Representational entertainment -- Training exercises -- Concluding observations.