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	1.	Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by Heskett, James L \| Sasser, W. Earl \| Hart, Christopher W. L. Material type: Text New York The Free press 1990Online access: Click here to access online \| Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: Lagos Study Centre (1)Call number: HF5415 .H47 1990. Found in Open Library: Place hold Add to cart (remove)
	2.	Competitive strategy : techniques for analyzing industries and competitors : with a new introduction / Michael E. Porter. by Porter, Michael E. Edition: 1st Free Press ed.Material type: Text new york the free press 1998Online access: Click here to access online \| Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: Gabriel Afolabi Ojo Central Library (Headquarters). (1)Call number: HD41 .P67 1998. Found in Open Library: Place hold Add to cart (remove)

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