000			00365nam a22001457a 4500
020			_a9780071289276
082			_aT205.5
100			_aJames A. Fitzsimmmons
245			_aService Management
250			_aSeventh Edition
264			_aNew York _bMcGraw-Hill _c2008
300			_a541P.
650		0	_aOperations,Strategy, Information Technology
942			_2lcc _cBK
999			_c10760 _d10760