000			02143cam a2200205 i 4500
020			_a9780073403212 (alk. paper)
020			_a0073403210 (alk. paper)
082	0	0	_a651.7
100	1		_aRentz, Kathryn.
245	1	0	_aLesikar's business communication : _bconnecting in a digital world / _cKathryn Rentz, University of Cincinnati, Paula Lentz, University of Wisconsin-Eau Claire.
250			_aThirteenth edition.
264		1	_aNew York, NY : _bMcGraw-Hill/Irwin, _c[2014]
300			_axxxix, 679 pages : _billustrations ;
505	0		_aIntroduction -- Understanding workplace communication -- Communicating across cultures -- Fundamentals of business writing -- Adapting your words to your readers -- Constructing clear sentences and paragraphs -- Writing for a positive effect -- Basic patterns of business messages -- Developing your writing process and choosing the best form -- Getting to the point in good-news and neutral messages -- Maintaining goodwill in bad-news messages -- Making your case with persuasive messages and proposals -- Conducting a winning job campaign -- Fundamentals of report writing -- Preparing informative and influential business reports -- Choosing the right type of report -- Conducting research for decision makers -- Using visuals to make your point -- Oral forms of business communication -- Communicating effectively in meetings and conversations -- Delivering oral reports and business speeches -- Elements of professionalism : technological proficiency and correctness -- Leveraging technology for better writing -- Conveying professionalism through correctness -- A Corrections for the self-administered diagnostic test of correctness -- B Physical presentation of letters, memos, and reports -- C General grading checklists: punctuation, grammar, numbers, spelling, proofreading technique, strategy, and formatting -- Special codes and checklists : messages and reports -- E documentation and the bibliography -- Photo credits -- Index.
650		0	_aCommercial correspondence.
650		0	_aEnglish language
650		0	_aBusiness communication.
700	1		_aLentz, Paula.
942			_2lcc _cBK
999			_c11573 _d11573