| 000 | 01156cam a2200193 i 4500 | ||
|---|---|---|---|
| 020 | _a9780367723859 | ||
| 082 | 0 | 0 |
_aTX911.3 .B47 2022 _b2 |
| 100 | 1 | _aBerners, Philip, | |
| 245 | 1 | 4 |
_aThe practical guide to achieving customer satisfaction in events and hotels / _cPhilip Berners and Adrian Martin. |
| 264 | 1 |
_aLondon; _aNew York : _bRoutledge, Taylor & Francis Group, _c2023. |
|
| 300 |
_axiii, 179 pages _billustration |
||
| 490 | 0 | _aPractical guide events hotel management | |
| 520 | _a"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- | ||
| 650 | 0 | _aHospitality industry | |
| 650 | 0 | _aHotel management. | |
| 650 | 0 | _aSpecial events | |
| 700 | 1 | _aMartin, Adrian, | |
| 942 |
_2lcc _cBK |
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| 999 |
_c13985 _d13985 |
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