| 000 | 00336nam a22001215a 4500 | ||
|---|---|---|---|
| 020 | _a0931961653 (pbk.) | ||
| 100 | 1 | _aMorgan, Rebecca L. | |
| 245 | 1 | 0 |
_aCalming upset customers / _cRebecca Morgan. |
| 264 |
_aCalifornia _bCRISP Publications,INC _c1989 |
||
| 300 |
_aiii, 65 p. : _bill. ; |
||
| 650 | 0 | _aCustomer services | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c14628 _d14628 |
||