| 000 | 00830cam a2200217 a 4500 | ||
|---|---|---|---|
| 020 | _a0029146755 : | ||
| 082 | 0 | 0 | _a658.8/12 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 0 |
_aService breakthroughs : _bchanging the rules of the game / _cJames L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. |
| 264 |
_aNew York _bThe Free press _c1990 |
||
| 300 |
_axii, 306 p. : _bill. ; |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSales management. | |
| 700 | 1 | _aSasser, W. Earl. | |
| 700 | 1 | _aHart, Christopher W. L. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/bios/simon051/90034202.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/samples/simon031/90034202.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/description/simon033/90034202.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/enhancements/fy0631/90034202-t.html |
| 942 |
_2lcc _cBK |
||
| 999 |
_c14664 _d14664 |
||