000			01202cam a22001814a 4500
020			_a0131700693
020			_a9780131700697
245	0	0	_aProfessional front office management / _cRobert H. Woods ... [et al.]
264			_bPearson Prentice Hall _c2007
300			_axxvii, 676 p. : _bill. ;
500			_aIncludes index
520			_aWitten with the context that the Front Office Department's primary function is to 'connect' the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.
650		0	_aHotel management
650		0	_aMotel management
650		0	_aHotels
700	1		_aWoods, Robert H
942			_2lcc _cBK
999			_c16196 _d16196