| 000 | 00478cam a2200169 i 4500 | ||
|---|---|---|---|
| 020 | _a9781138498266 | ||
| 020 | _a9781138498259 | ||
| 082 | 0 | 0 | _a658.8/12 |
| 100 | 1 | _aButtle, Francis, | |
| 245 | 1 | 0 | _aCustomer relationship management : |
| 250 | _aFourth Edition. | ||
| 300 |
_axxiii, 444 pages : _billustrations ; |
||
| 500 | _aRevised edition of the authors' Customer relationship management, 2015. | ||
| 650 | 0 | _aCustomer relations | |
| 700 | 1 | _aMaklan, Stan, | |
| 942 | _cBK | ||
| 999 |
_c5170 _d5170 |
||