| 000 | 00346nam a22001217a 4500 | ||
|---|---|---|---|
| 020 | _a0071289284 | ||
| 245 | _aABC,s of Relationship Selling through Service | ||
| 250 | _a11th ed. | ||
| 260 |
_aNew York _bMcGraw- Hill/Irwin _c2011 |
||
| 300 |
_axxxii;538p. _billus.; 25cm; pbk |
||
| 500 | _aincludes bibliographical references and index | ||
| 942 | _cBK | ||
| 999 |
_c5410 _d5410 |
||