000 00396pam a2200157 a 4500
020 _a9780136118749
082 _aHF5415 .L68 2011
100 1 _aLovelock, Christopher H
245 1 0 _aServices Marketing /
250 _a7th ed
260 _aUpper Saddle River, N.J. :
_bPrentice Hall,
_c2011
300 _a648 p. :
_bill. ;
650 0 _aProfessions
650 0 _aService industries
942 _cBK
999 _c6783
_d6783