000 00305nam a2200121 4500
020 _a9780071289283
100 _aCHARLES M. FUTRELL
245 _aABC'S OF RELATIONSHIPS SELLING THROUGH SERVICE
250 _aELEVENTH EDITION
260 _aNEW YORK
_bMCGRAW HILL
_c2011
300 _aXXXII;538P.
942 _cBK
999 _c6968
_d6968