000
00305nam a2200121 4500
020
_a
9780071289283
100
_a
CHARLES M. FUTRELL
245
_a
ABC'S OF RELATIONSHIPS SELLING THROUGH SERVICE
250
_a
ELEVENTH EDITION
260
_a
NEW YORK
_b
MCGRAW HILL
_c
2011
300
_a
XXXII;538P.
942
_c
BK
999
_c
6968
_d
6968