000 00254nam a2200109 4500
020 _a0852928653
100 _aPATRICK FORSYTH
245 _aTELEPHONE SKILLS
260 _aLONDON
_bINSTITUTE OF PERSONNEL AND DEVELOPMENT
_c2000
300 _a67P.
942 _cBK
999 _c6978
_d6978