The practical guide to achieving customer satisfaction in events and hotels / (Record no. 13985)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01156cam a2200193 i 4500 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780367723859 |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | TX911.3 .B47 2022 |
| Item number | 2 |
| MAIN ENTRY--AUTHOR NAME | |
| Personal name | Berners, Philip, |
| TITLE STATEMENT | |
| Title | The practical guide to achieving customer satisfaction in events and hotels / |
| Statement of responsibility, etc | Philip Berners and Adrian Martin. |
| Copyright Date | |
| Place of publication | London; |
| -- | New York : |
| Name of publisher | Routledge, Taylor & Francis Group, |
| Year of publication or production | 2023. |
| PHYSICAL DESCRIPTION | |
| Number of Pages | xiii, 179 pages |
| Other physical details | illustration |
| SERIES STATEMENT | |
| Series statement | Practical guide events hotel management |
| SUMMARY, ETC. | |
| Summary, etc | "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Hospitality industry |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Hotel management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Special events |
| ADDED ENTRY--PERSONAL NAME | |
| Personal name | Martin, Adrian, |
| ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Permanent Location | Current Location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| Gabriel Afolabi Ojo Central Library (Headquarters). | Gabriel Afolabi Ojo Central Library (Headquarters). | 11/05/2024 | TX911.3 .B47 2022 | 0195046 | Books |
| Gabriel Afolabi Ojo Central Library (Headquarters). | Gabriel Afolabi Ojo Central Library (Headquarters). | 11/05/2024 | TX911.3 .B47 2022 | 0195047 | Books |