The practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin.
Material type:
TextSeries: Practical guide events hotel managementPublisher: London; New York : Routledge, Taylor & Francis Group, 2023Description: xiii, 179 pages illustrationISBN: 9780367723859Subject(s): Hospitality industry | Hotel management | Special eventsDDC classification: TX911.3 .B47 2022 Summary: "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"--
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Books
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Gabriel Afolabi Ojo Central Library (Headquarters). | TX911.3 .B47 2022 (Browse shelf(Opens below)) | Available | 0195046 | |
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Books
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Gabriel Afolabi Ojo Central Library (Headquarters). | TX911.3 .B47 2022 (Browse shelf(Opens below)) | Available | 0195047 |
"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"--
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