Delivering excellence in health and social care : quality, excellence, and performance measurement / Max Moullin
Material type: TextPublisher: Buckingham [England] ; Philadelphia : Open University Press, 2002Description: xii, 237 pages : illustrationsISBN: 9780335208890; 0335208894; 9780335208883; 0335208886Subject(s): Medical care | Social service | Medical policy | Quality Assurance, Health Care | Quality Indicators, Health Care | Health Facility Administration | Social WelfareDDC classification: 362.1/068/5 Review: "Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector." "The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focused on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and on the vital area of process improvement. There is also a major section on performance measurement."--JacketItem type | Current library | Call number | Status | Date due | Barcode |
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Books | Spec. Study Centre Immigration, Gwagwalada, Abuja | RA394 .M68 2002 (Browse shelf(Opens below)) | Available | 0186318 | |
Books | Spec. Study Centre Immigration, Gwagwalada, Abuja | RA394 .M68 2002 (Browse shelf(Opens below)) | Available | 0186319 |
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RA44 .M47 1989 Glencoe health : a guide to wellness. | RA393 .M34 2009 A Reader in Health Policy and Management | RA394 .M68 2002 Delivering excellence in health and social care : quality, excellence, and performance measurement / | RA394 .M68 2002 Delivering excellence in health and social care : quality, excellence, and performance measurement / | RA395 .A84C65 2005 CULTURES FOR PERFORMANCE IN HEALTH CARE | RA395.G7 .68 2004 Governing Medicine Theory and Practice | RA395 .T39 2010 Key Debates in Health care |
"Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector." "The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focused on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and on the vital area of process improvement. There is also a major section on performance measurement."--Jacket
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