Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Material type:
TextNew York The Free press 1990Description: xii, 306 p. : illISBN: 0029146755 :Subject(s): Customer services | Sales managementDDC classification: 658.8/12 Online resources: Click here to access online | Click here to access online | Click here to access online | Click here to access online
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
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Lagos Study Centre | HF5415 .H47 1990 (Browse shelf(Opens below)) | Available | 0006133 |
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| HF5415 .B66 1998 Contemporary marketing : wired / | HF5415 .B66 2001 Contemporary marketing / | HF5415 .G78 2006 Marketing Marketing | HF5415 .H47 1990 Service breakthroughs : changing the rules of the game / | HF5415 .K47 2007 Marketing : the core / | HF5415 .L35 2006 Marketing / | HF5415 .L36 2002 Essentials of Marketing Essentials of Marketing |
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