Customer service :
Material type: TextSeries: Publication details: New York : McGraw-Hill, ©2012. Edition: 5th edDescription: xix, 394 pages : illustrationsISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper); 9780071315920 (pbk.); 0071315926 (pbk.)Subject(s): Customer servicesDDC classification: 658.8/12
Contents:
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
Item type | Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Books | Faculty of Management Science Library | HF5415.5 .L83 2012 (Browse shelf(Opens below)) | Available | 00228911 | |
Books | Faculty of Management Science Library | HF5415.5 .L83 2012 (Browse shelf(Opens below)) | Available | 0025724 | |
Books | Spec. Study Centre Immigration, Gwagwalada, Abuja | HF415.5.L83 (Browse shelf(Opens below)) | Available | 01858006 | |
Books | Spec. Study Centre Immigration, Gwagwalada, Abuja | HF5415.5.L83 (Browse shelf(Opens below)) | Available | 0185804 |
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HF5681.B2 .S83 2009 Financial Statement Analysis | HF5686 .B76 2009 Cost Accounting: Principles and Applications | HF5686.C8 .L36 2011 Cost accounting | HF415.5.L83 Customer service : | HF1008 .F47 2014 Business : a changing world / | HF1008 .I58 2009 Introduction to Business | HF1009.5 .G43 2010 International Marketing |
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
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