Customer service :
Material type:
TextSeries: Publication details: New York : McGraw-Hill, ©2012. Edition: 5th edDescription: xix, 394 pages : illustrationsISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper); 9780071315920 (pbk.); 0071315926 (pbk.)Subject(s): Customer servicesDDC classification: 658.8/12
Contents:
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
| Item type | Current library | Call number | Status | Date due | Barcode |
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Faculty of Management Science Library | HF5415.5 .L83 2012 (Browse shelf(Opens below)) | Available | 00228911 | |
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Faculty of Management Science Library | HF5415.5 .L83 2012 (Browse shelf(Opens below)) | Available | 0025724 | |
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Books
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Spec. Study Centre Immigration, Gwagwalada, Abuja | HF415.5.L83 (Browse shelf(Opens below)) | Available | 01858006 | |
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Books
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Spec. Study Centre Immigration, Gwagwalada, Abuja | HF5415.5.L83 (Browse shelf(Opens below)) | Available | 0185804 |
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| HF5415.15 .B54 2010 Business to Business Marketing A value-Driven approach | HF5415.2 .H35 2013 Essentials of marketing research / | HF5415.33 .H39 2013 Consumer behavior : implications for marketing strategy / | HF5415.5.L83 Customer service : | HF5438.2 .F88 2011 Fundamentals of selling : customers for life through service / | HF5438.25 .F88 2011 ABC's of relationship selling through service / | HF5438.4 .S78 2003 Management of a sales force |
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
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