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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

By: Heskett, James LContributor(s): Sasser, W. Earl | Hart, Christopher W. LMaterial type: TextTextNew York The Free press 1990Description: xii, 306 p. : illISBN: 0029146755 :Subject(s): Customer services | Sales managementDDC classification: 658.8/12 Online resources: Click here to access online | Click here to access online | Click here to access online | Click here to access online
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Lagos Study Centre
HF5415 .H47 1990 (Browse shelf(Opens below)) Available 0006133

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