National Open University Library

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1.
Customer service :

by Lucas, Robert W.

Series: Edition: 5th ed.Material type: Text Text Publication details: New York : McGraw-Hill, ©2012Availability: Items available for loan: Faculty of Management Science Library (2)Call number: HF5415.5 .L83 2012, ... Spec. Study Centre Immigration, Gwagwalada, Abuja (2)Call number: HF415.5.L83, ...

2.
Customer service :

by Lucas, Robert W.

Series: Edition: 5th ed.Material type: Text Text Publication details: New York : McGraw-Hill, ©2012Availability: Items available for loan: Kaduna Study Centre (1)Call number: HG8011 .L82 2012.

3.
Calming upset customers / Rebecca Morgan.

by Morgan, Rebecca L.

Material type: Text Text California CRISP Publications,INC 1989Availability: Items available for loan: Lagos Study Centre (1)Call number: HF5415.5 .M67 1989.

4.
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

by Heskett, James L | Sasser, W. Earl | Hart, Christopher W. L.

Material type: Text Text New York The Free press 1990Online access: Click here to access online | Click here to access online | Click here to access online | Click here to access online Availability: Items available for loan: Lagos Study Centre (1)Call number: HF5415 .H47 1990.

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