National Open University Library

Conflict and communication /

Jandt, Fred Edmund,

Conflict and communication / - First edition - xiii, 258 pages ;

Conflict in our lives -- Power and conflict styles -- Deconstructing conflicts -- Culture and conflict -- Negotiation skills and resolving conflicts with others -- Dealing with anger, aggression, and bullying -- Mediation skills -- Online dispute resolution -- Apologies, forgiveness, and reconciliation -- Conflict in organizations and families

9781506308272 1506308279


Conflict management
Negotiation in business.

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