National Open University Library

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Conflict and communication /

By: Jandt, Fred EdmundMaterial type: TextTextEdition: First editionDescription: xiii, 258 pagesISBN: 9781506308272; 1506308279Subject(s): Conflict management | Negotiation in business
Contents:
Conflict in our lives -- Power and conflict styles -- Deconstructing conflicts -- Culture and conflict -- Negotiation skills and resolving conflicts with others -- Dealing with anger, aggression, and bullying -- Mediation skills -- Online dispute resolution -- Apologies, forgiveness, and reconciliation -- Conflict in organizations and families
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Conflict in our lives -- Power and conflict styles -- Deconstructing conflicts -- Culture and conflict -- Negotiation skills and resolving conflicts with others -- Dealing with anger, aggression, and bullying -- Mediation skills -- Online dispute resolution -- Apologies, forgiveness, and reconciliation -- Conflict in organizations and families

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